Terms of Service

Who these terms are for

24Gold is billing, stock and saving-scheme software for jewellery shops, on the web, Android and iOS. It is provided by 24 Gold Solutions, India (“24Gold”, “we”).

These terms are between us and the business that subscribes (“you”). You issue the staff accounts, so you decide who gets access, and you are responsible for what your staff do in 24Gold.

Plans and prices

• Starter: priced on request.
• Pro: priced on request.
• Enterprise: priced on request.

Prices are quoted to you in writing before you sign up, in Indian rupees. They exclude GST, which is added at the applicable rate and shown on a GST invoice.

• Demo and trial: the demo is free. Any free trial is agreed with you in writing, with its length stated in your quote.
• When billing starts: on the day your account goes live, or on the date stated in your quote.
• How and when you pay: in advance, monthly or yearly, by UPI or bank transfer (NEFT, RTGS or IMPS), within 7 days of the invoice date.
• Renewal: your plan renews for the same period unless you cancel before the renewal date. We remind you at least 7 days before a yearly renewal.
• Late payment: we remind you first. If a payment is still unpaid 15 days after it was due, we may pause access after giving you 7 days’ notice. Your data is kept, and access comes back as soon as the payment is made.
• Price changes: we tell you at least 30 days ahead by email or WhatsApp. A new price applies from your next renewal, never to a period you have already paid for.

Setup

Getting started usually takes about a week. Setup, data import and staff training may carry a one-time fee; if they do, it is shown separately in your quote.

Your data

The records you enter belong to your business. We process them on your behalf only to run the service, as described in our Privacy Policy.

When you leave, you can download your reports from the app before your subscription ends. If you ask within 30 days of the end, we will also send you a copy of your business records in a standard format such as Excel or CSV. We delete your data 90 days after your subscription ends, except records that Indian law requires us to keep.

Payments between your shop and your customers

Your customers can pay saving-scheme instalments online through Cashfree in the customer app, and DigiGold payments also go through Cashfree. These are payments between your shop and your customer. 24Gold is not a party to them.

Refunds, disputes and questions about those payments are between your shop and your customer.

AI Studio

AI Studio makes catalogue images from your shop’s own photos. Upload only photos you have the right to use, and check each image before you publish it.

The images AI Studio makes from your photos are yours to use for your business. We do not use your photos or images to promote 24Gold without your written permission. Any monthly image limit for your plan is stated in your quote.

Fair use

• Keep logins within your business, and don’t share them with outsiders.
• Don’t try to copy, resell, break into or overload the software.
• Don’t use 24Gold for anything unlawful.

You remain responsible for your own records, rates and tax filings. 24Gold prepares GST return files; you or your accountant check and file them.

Support and availability

Support depends on your plan, as shown on the pricing section. We answer on WhatsApp, phone and email, Monday to Saturday, 9am to 7pm IST, and aim to reply within one working day, sooner when something stops you billing.

We aim to keep 24Gold available 99.5% of the time each month. Planned maintenance is done outside shop hours where we can, and announced in advance. Online services can be interrupted by things outside our control, such as internet or cloud outages.

Liability

Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses, such as lost profit or lost business, or for losses caused by incorrect data, rates or settings entered in your account. Nothing in these terms limits liability that Indian law does not allow to be limited.

Cancelling and ending

• Cancelling: tell us by email or WhatsApp at any time. Cancellation takes effect at the end of the period you have paid for, and you are not charged again.
• Refunds: see our Refund Policy.
• If we suspend or end an account: we may do so for unpaid fees (as set out above), or for misuse that breaks these terms or the law, or that puts the service or other customers at risk. We give notice and a chance to fix the problem first, unless we must act at once to protect the service. If we end the service for any other reason, we give 30 days’ notice and refund fees paid for the unused period.

Changes to these terms

We will update this page and change the date at the top. For an important change we tell existing subscribers by email or WhatsApp at least 30 days before it takes effect.

Governing law

These terms are governed by the laws of India. Any dispute that cannot be settled by talking to us is subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

Contact

24 Gold Solutions
Email: 24goldsolutions@gmail.com
Phone: +91 90924 24916

For a complaint, write to the same address. We acknowledge it within 48 hours and aim to resolve it within one month.