Refund Policy

What this policy covers

This policy covers the subscription fees a business pays 24 Gold Solutions for 24Gold. It sits alongside our Terms of Service.

Paid a jewellery shop? Saving-scheme instalments paid through Cashfree in the customer app, and DigiGold payments, are payments between you and the shop. 24Gold is not a party to them and cannot refund them. Please contact the shop.

Subscription refunds

• First 7 days: if you cancel within 7 days of your first subscription payment, we refund that payment in full.
• Monthly plans: after the first 7 days, the current month is not refunded. Cancelling stops the next renewal, and you keep access until the end of the month you paid for.
• Yearly plans: after the first 7 days, the remaining months are not refunded, and you keep access until the end of the paid year. If we end the service without cause, we refund the unused months.
• Setup: a setup, import or training fee is refunded in full if the work has not started. Once it has started, it is not refundable.
• Enterprise: refunds follow your signed quote or agreement. Where that says nothing, this policy applies.
• Duplicate or wrong charges: always refunded in full.
• GST: a refund includes the GST you paid on it, and we issue a GST credit note.

How to ask for a refund

Email or call us with your business name and the payment you want refunded.

We reply within 2 working days. An approved refund is paid within 7 working days to the account or UPI ID the payment came from.

Cancelling

How to cancel and the notice needed are set out in our Terms of Service.

Contact

24 Gold Solutions
Email: 24goldsolutions@gmail.com
Phone: +91 90924 24916